Frequently Asked Questions

 

General Questions

What is SAP Business One?

SAP Business One is an affordable integrated enterprise resource planning (ERP) software solution designed specifically for small and medium-sized enterprises (SMEs) by SAP.

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How does SAP Business One benefit SMEs

SAP Business One offers several benefits to small and medium-sized enterprises (SMEs) by helping them gain visibility over their entire business, streamline their operations, improve efficiency, and make more informed business decisions.

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Does SAP Business One fit my business needs?

Determining whether SAP Business One fits your business needs depends on various factors, including your industry, business size, specific requirements, and budget. But the short Answer is Yes. SAP Business One is highly configurable and has been recognized as a premier ERP solution for more than 20 years. SAP is designed to be used by many different industries including but not limited to distributors, retailers, and manufacturers.

If you’re not sure if SAP Business One will be able to support your business, give us a quick call and we will be happy to answer your questions.

Is SAP Business One Adaptable?

On the other hand, accounting software focuses mainly on the financial aspects of a business, such as accounts payable and receivable, payroll, taxes, etc., and does not provide the same level of integration of other business processes like SAP Business One does.

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Cost of SAP Business One

The cost of SAP Business One can vary depending on the adaptations and features that are included in the package. SAP Business One is positioned to benefit SMEs, thus the pricing is very competitive compared to other enterprise grade ERP.

Pricing depends on the scale, support, and tailorings your business needs. Some of the factors that affect pricing:

  • Number of Users
  • Platform Integrations Needed
  • Software Utility
  • Database Selection
  • Maintenance Cost
  • Consultant Expense
  • Level of training required

For more information regarding SAP Business One Pricing, Give us a call

What is the difference between SAP Business One and an Accounting Software?

SAP Business One is an enterprise resource planning (ERP) system that provides an integrated suite of business management applications to manage the entire business cycle. It offers a single, unified system to manage financials, sales, customer service, inventory, planning, production, project management, service management and operations. In comparison, accounting software is a type of software that is used to record and report financial transactions.

On the other hand, accounting software focuses mainly on the financial aspects of a business, such as accounts payable and receivable, payroll, taxes, etc., and does not provide the same level of integration of other business processes like SAP Business One does.

Is SAP Business One easy to learn?

Yes, SAP Business One is relatively easy to learn. It is designed for small and mid-sized businesses to be able to use it with minimal training and setup. The system is highly configurable and user-friendly, making it easy to learn and navigate.

BWISE will provide superior training and support, as well as a commitment to ongoing learning, to ensure that your team becomes proficient with the software.

Together with the support BWISE will provide, SAP Business One also offers certification for the various aspects of the software.

Is SAP Business One available in the cloud?

Yes, SAP Business One is available as a cloud-hosted solution. It can be deployed as a private cloud solution or hosted by a third-party cloud provider.

What kind of support is available to SAP Business One Support users?

BWISE provides:

  • Training
  • Trouble Shooting
  • User guides
  • And many more

On top of that. SAP Business One Support users can access a wide range of support services and resources, including product documentation, online help, support request submission, product updates, troubleshooting guides, user forums, online training, and much more.

For more information regarding our SAP Business One support services, Call us

What big companies use SAP Business One?

Some of the major companies that use SAP Business One include 3M, ABB, Bosch, Cargill, Coca-Cola, Dell, ExxonMobil, HP, Johnson & Johnson, McDonald’s, Merck, PepsiCo, Siemens, and Walmart.

Support

What support can I expect after going live?

Once you are live, you can expect to receive ongoing technical and customer service support from BWISE. This includes assistance with any technical issues that may arise, as well as help with any customer service inquiries that you may receive. Additionally, BWISE may be able to provide further advice and guidance as your business grows and develops.

Support

Do you offer 24/7 support?

Yes, we offer Augmented Support Hours up to and including 24/7

Augmented Support Hours up to and including 24/7

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What kind of training can I expect after the implementation of SAP Business One?

After the implementation of SAP Business One, you can expect to receive comprehensive training on the basic and advanced features of the system. The training will cover topics such as navigation, data entry, reporting, and customization. You will also receive guidance on best practices for using the system and how to maximize its potential benefit to your business. Training can be provided onsite or online, depending on the organization’s needs.

Training

Do you offer Certifications?

Yes, SAP Business One offers certification through the SAP Learning Hub. The SAP Business One certification program includes courses on the different modules of the software, such as Accounting, Inventory, Sales, and Purchasing. Those who are looking to gain the SAP Business One certification can choose from a variety of options, ranging from self-paced online training to classroom-based courses.

Features and Benefits

What core functionality does SAP Business One Support?

SAP Business One supports core functionality for all businesses, including financial management, sales and customer relationship management, purchasing, inventory management, operations, reporting, analytics, and more. It also includes an integrated mobile app that allows users to access their data and take action from anywhere.
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What types of user licenses are available with SAP Business One?

There are three basic types of user licenses available with SAP Business One:

  1. Professional User License: This license allows users to have full access to all features of the SAP Business One software.
  2. Limited User License: This license allows users to access certain features of the software, such as viewing data, running reports, and entering data into the system.
  3. System User License: This license allows users to access the SAP Business One system and run administrative tasks.

For a more detailed information on SAP Business One licenses, Call us

Implementation

How long does it take to implement SAP Business One?

The implementation timeline of SAP Business One varies depending on the size of the business, the scope of the project, the readiness of your business processes, the cleanliness/completeness of your data and the availability of your people for the project. In general, the implementation process can take anywhere from 3-6 months.

What are the deployment options for SAP Business One?
  1. On-Premise: This is the traditional deployment model where the customer purchases the license and installs the software on their own servers.
  2. Cloud: This is the latest deployment option where the customer leases the software from a hosting provider and accesses it from the cloud.
  3. Hybrid: This is a combination of the on-premise and cloud deployment models, where the customer runs the software on their own servers but takes advantage of certain cloud-based features.
Can existing data be transferred to SAP Business One?

Yes, generally existing data can be transferred to SAP Business One. Depending on the data source, there are a variety of options available for importing data into SAP Business One. These include the Data Transfer Workbench (DTW), Sage Frame Migration, Data Archiving, and Third-Party Solutions.

Integrations

Does SAP Business One Support Microsoft Products?

Yes, SAP Business One does support Microsoft products. This includes Microsoft Windows, SQL Server, Microsoft Office, and Outlook.

Does SAP Business One Support my software stack?

SAP Business One is highly configurable and will be able to integrate almost all apps in the market. BWISE can use third-party integration software to connect SAP Business One to your applications.

For questions related to compatibility and integration with your tech stack, Call us